| |
|
 |
Handling of Customer Complaints |
| |
|
| |
When the customer reports a problem while
using the product, a customer complaint protocol will
be established immediately in accordance with IUT's sales
service policy to understand the nature of the problem
and to record the time of the event. It is the company's
conviction to resolve customer complaints quickly, and
to take full responsibility of resolution. The issues
are also passed onto the Quality Control department to
further improve the quality of IUT's products. |
| |
|
|
Regular Telephone Follow-ups and Visitations
to Customers |
| |
|
| |
Regular telephone calls or personal visits
to the customers are provided. This is to promote the
satisfaction of customers after the sales.
IUT promises to improve any deficiencies in the sales
service procedure according to customer complaints. The
company's objective is to make customers feel being cared
for, thereby developing a deeper level of trust in the
company's handling of product quality. |
| |
|
|
Establishment of an International Service
Network |
| |
|
| |
Worldwide customers of IUT's products can
quickly receive responses and resolutions from IUT via
our service network.
If you require service support from IUT, please contact
us at EMAIL: sales@iut.com.tw
Or call + 886-3-5539199. |
| |
|
Sales
e-mail: sales@iut.com.tw No.921,Po Ai
St.,Chupei,Hsinchu,Taiwan 302,R.O.C. 
